AFTER-SALES SUPPORT - BLUE STAR CARE

We set the standard for modern after-sales services, to ensure that you get the longest lifespan and best performance out of your products. BLUE STAR CARE is tailored to meet customer needs and deliver a world-class customer experience.

Mobile App

Raise a service call in under ‘10 seconds’ through the mobile application. Our field executives are notified about your service requests and come back to you with a solution before closing the service call over the mobile app post your approval on the issue being put to rest.

Wide Service Network

With over 500+ authorised service centres spread across the country, our customer care network assures you timely service for every call.

Technical Competence

With both the right knowledge and modern-day methods of service, we ensure you’re offered expert resolutions to technical issues faced with your air conditioners.

24 x 7 Customer Call Centre

Simply call 1800 209 1177 or 1860 266 6666 or SMS “Service” to 57575, or mail your queries to [email protected] at any time of the day (or night).

Service On Wheels

The availability of 100+ service crew vehicles ensure easy access to reliable after sales services.

-860C ULTRA LOW TEMPERATURE FREEZERS (SINGLE DOOR)

The -860C Ultra low freezer is used for low temperature scientific experiments, preservation of red blood cells, white blood cells, skin, DNA/RNA, bone, bacteria, semen, biomedical products, ocean products, electronic devices, and low- temperature testing of special materials. It is suitable for blood banks, hospitals, sanitation and anti – epidemic stations, electronic industries, university laboratories, military industries, pelagic fishery companies.

CONTROL SYSTEM

  • Temperature control ranges between -400C and -860C that can be set freely
  • Temperature control is precise to 1°C
  • Along with a digital temperature display, it has a keyboard lock and a password protected configuration page
  • The freezer has a delayed start and safe stop interval between restart and being terminated
  • Equipped with audio and video alarms, such as: High or Low Temperature alarm, Power Failure alarm, • Low Battery alarm, Door Open alarm, Filter Blocking alarm and System Failure alarm

STRUCTURAL DESIGN

  • Stainless steel interior. Painted steel panel exterior. And 4 casters for easy handing
  • The front opening lockable door comes with a handle for easy accessibility as well as a vacuum release port
  • Adjustable stainless-steel shelves with inner insulation doors and double silicon gasket seal
  • Two-times foaming technology with 120mm foaming insulation as well as a VIP insulation board
  • Comes with USB storage functions
  • Optional additions include: chart recorder, CO2 back up system, storage racks/boxes and remote alarm system

Temperature

Control System

Cooling System

Optional System

Power consumption

Surrounding temperature at 52ºC, Empty loading, set as – 86ºC, Test 24 hours p’ ower consumptino per 100 litres

Cooling down time

Surrounding temperature at 25ºC, Test the time it takes to reach – 86°C

The effect of insulation

Surrounding temperature at 52ºC,when temperature comes to  86ºC,turn off the freezer,stop the compressor,test the time for chamber inner temperature back to 0ºC

Storage capacity

The Nos. of placing 2 inch frozen boxes per 100 litres

REFRIGERATION SYSTEM

  • It is fitted with a popular imported compressor
  • Makes lesser noise and has reduced power consumption
  • Comes with an internationally acclaimed German EBMs fan electromotor
  • Uses a patented technology of mixture refrigerant

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
INTERNAL SIZE
(WxDxH) mm
WEIGHT
(Net)
RACKS
(5x5)
MAX VIALS
(5x5)
DW-HL100
100
850W
1066x742x820
450x439x514
145Kg
- -
5460
DW-HL218
218
950W
840x940x1552
470x570x767
205Kg
6
12000
DW-HL388
388
980W
842x989x2023
510x590x1254
245Kg
12
30000
DW-HL538
538
1050W
842x989x2023
662x600x1344
298Kg
16
40000
DW-HL668
668
1300W
1090x1025x1955
750x696x1286
330Kg
20
50000
DW-HL768
768
1400W
1205x1025x1955
865x696x1286
380Kg
24
60000
DW-HL828
828
1550W
1217x1025x2005
877x696x1378
390Kg
24
69000
DW-HL1008
1008
1900W
1362x1025x2002
1022x696x1378
430Kg
28
80500

-86°C ULTRA LOW TEMPERATURE FREEZERS (CHEST MODELS)

CONTROL SYSTEM

  • Temperatures between -10°C ~ -86°C can be set freely
  • Each room can be controlled independently with the double microprocessor-based temperature controller
  • Temperature control is precise to 1°C
  • Along with a digital temperature display, it has a keyboard lock and a password protected configuration page
  • The freezer has a delayed start and safe stop interval between restart and being terminated
  • Equipped with audio and video alarms, such as: High or Low Temperature alarm, Power Failure alarm, Low Battery alarm, Door Open alarm, Filter Blocking alarm and System Failure alarm
  • The temperature recorder records 7 days of data. The 72 hour back up battery powers the recorder and controller

STRUCTURAL DESIGN

  • Stainless steel interior. Painted steel panel exterior. And 4 casters for easy handing
  • The top door comes with a key lock
  • Two-times foaming technology with a double seal design
  • 155mm extra thickness heat insulation
  • Optional: Chart recorder, CO2 back up, storage racks/boxes and remote alarm system

REFRIGERATION DESIGN

  • The Ultra Low Temperature Freezer has a unique refrigeration circulation system
  • Comes with an internationally acclaimed famous German EBMs fan electromotor
  • Comes with unipolar compressor oil-lubricated technology
  • Uses a patented technology of mixture refrigerant

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
INTERNAL SIZE
(WxDxH) mm
WEIGHT
(Net)
RACKS
(5x5)
MAX VIALS
(5x5)
DW-HW138
138
860W
1320x890x1009
490x470x570
205Kg
9
9000
DW-HW328
328
1050W
2005x890x1009
1200x470x570
280Kg
24
4000
DW-HW438
438
1500W
2005x890x1009
1270x590x540
296Kg
30
30000
DW-HW668
668
2100W
2033x1190x1037
1200x815x610
330Kg
40
40000

-40°C LOW TEMPERATURE FREEZERS (UPRIGHT MODELS)

CONTROL SYSTEM

  • The temperature control range is adjustable between -10°C ~ -40°C
  • Uses a microprocessor-based temperature controller
  • Temperature control is precise to 1°C
  • Along with a digital temperature display, it has a keyboard lock and a password protected configuration page
  • The freezer has a delayed start and safe stop interval between restart and being terminated
  • Equipped with audio and video alarms, such as: High or Low Temperature alarm, Power Failure alarm, Low Battery alarm, Door Open alarm, Filter Blocking alarm and System Failure alarm (DW-FL531)
  • The temperature recorder records 7 days of data. The 72 hour backup battery powers the recorder and controller (DWFL531)

STRUCTURAL DESIGN

  • The Upright Freezers Types has a stainless-steel interior (DW-FL450 is ABS material)
  • The outer is a painted steel panel with 100mm foaming insulation (DW-FL531)
  • Casters for easy handing
  • Three adjustable stainless steel shelves with inner doors and a double silicon gasket seal. (DW-FL450 models has drawers inside)
  • Optional: Chart recorder, CO2 back up, storage racks/boxes and remote alarm system.

REFRIGERATION DESIGN

  • The popular imported compressor lowers noise and power consumption
  • Has a unique refrigeration circulation
  • Uses a unipolar compressor with oil-lubricated technology

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
INTERNAL SIZE
(WxDxH) mm
WEIGHT
(Net)
DW-HW438
450
650W
780x660x1850
515x515x1350
136Kg
DW-FL531
531
1250W
842x989x1999
662x600x1345
250Kg

-25°C DEEP FREEZERS (UPRIGHT MODELS)

CONTROL SYSTEM

  • Uses a microprocessor-based temperature controller
  • The temperature control range is adjustable between -10°C to -25°C
  • It has a digital temperature display
  • Equipped with audio and video alarms, such as: High or low temperature alarm and System Failure alarm DW-YL270

STRUCTURAL DESIGN

  • The Upright Freezer type comes with an ABS make interior. Its outer body is a painted steel board
  • The door comes with a handle and a safety lock on it
  • There are casters provided for easy handing
  • Its inner drawers are made of plastic

REFRIGERATION DESIGN

  • Comes equipped with a reputed, branded compressor and fan motor
  • Double compressor to control each chamber room separately (available only in DW-YL450)

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
INTERNAL SIZE
(WxDxH) mm
DRAWER QTY.
(PC)
WEIGHT
(Net)
DW-YL270
270
370W
600x610x1750
435x410x1545
7
69Kg
DW-YL450
450
450W
780x660x1850
515x515x1350
12
128Kg

2°C~8°C and -10°C~-25°C COMBINED REFRIGERATOR & FREEZER

CONTROL SYSTEM

  • Each room can be controlled independently with the double microprocessor-based temperature controller
  • Temperatures in the upper room can range between 20C-80C
  • Temperatures in the lower room can range between -100C~-250C
  • The LCD display clearly displays the temperature information
  • Equipped with audio and video alarms, such as: High or Low temperature alarm and System Failure alarm

STRUCTURAL DESIGN

  • In the Upright Model Type, the outer body is a painted steel panels and the interior is ABS material
  • The double sealing design comes with a lock
  • There is a rotatable sure-grip door handle
  • The upper room comes with shelves and the lower room comes with plastic drawers

REFRIGERATION DESIGN

  • The double compressor allows separate room temperature control
  • PUF insulation with better thickness

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) TEMPERATURE INPUT POWER EXTERNAL SIZE
(WxDxH) mm
INTERNAL SIZE
(WxDxH) mm
WEIGHT
(Net)
YCD-EL450
Upper: 225
Lower: 225
20C-80C
-100C~-250C
340W
780x670x1850
Upper: 515x640x675
Lower: 515x640x675
125Kg

2°C~8°C MEDICAL REFRIGERATORS (LARGE MODELS)

The Medical Refrigerator is a special refrigerating equipment for cold storage of pharmaceuticals as well as biological products. It is suitable for hospitals, drugstores, pharmaceutical factories, sanitation and anti-epidemic stations and clinics.

CONTROL SYSTEM

  • Comes with a microprocessor-based controller
  • Temperature control ranges between +20C to +80C that can be set freely
  • Temperature control is precise to 10C
  • Accurate temperature display precisely to 0.10C decimal level
  • Combined with two exact sensors and an auto defrost function
  • With its temperature recorder, it records 7 days of data. It also has a 72 hour backup battery for recorder and controller work(YC-330, YC-520, YC-968 & YC-1500)
  • Equipped with audio and video alarms, such as: High or Low temperature alarm, Door Open alarm, Power Failure alarm, Sensor Failure alarm and Low Battery alarm

STRUCTURAL DESIGN

  • The Upright Refrigerator Type has an interior and exterior all made from stainless steel (YC-260 & YC-300 is made from ABS material)
  • Casters are mounted under the bottom for easy handling
  • The two-layer glass door with heater switch prevents ice leaks and is lockable
  • Interior fluorescent lighting gives clear visibility
  • Adjustable shelves made of quality steel wire
  • Optional additions include: chart recorder and remote alarm system

REFRIGERATION DESIGN

  • Uses an internationally acclaimed German EBMs fan electromotor
  • Has a forced air circulation system
  • The highly effective condenser and expansive evaporator provide quick freezing

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
INTERNAL SIZE
(WxDxH) mm
NO OF SHELF
(UNIT)
WEIGHT
(Net)
YC-260
260
215W
590x603x1556
445x525x1070
4
80Kg
YC-300
300
215W
590x603x1728
445x530x1265
5
90 Kg
YC-330
330
235W
570x693x1940
487x545x1403
4
100Kg
YC-520
520
460W
710x840x1980
590x675x1445
5
120Kg
YC-968
968
650W
1200x798x1965
1080x630x1420
8
180 Kg
YC-1500
1500
960W
1800x798x1965
1680x640x1420
12
240Kg

2°C~8°C MEDICAL REFRIGERATORS (COMPACT MODELS)

CONTROL SYSTEM

  • The forced-air cooling circulation system ensures the temperature recovers rapidly and reliably
  • The air-cooled, chiller finned evaporator with its unique circulation system is designed to ensure it is frost-free
  • The precise microprocessor enables easy temperature control with set range of 2°C to 8°C
  • Comes with a digital temperature display, with a temperature resolution of 0.10C
  • Comes with an optional monitoring module and exclusive software to realize remote monitoring

STRUCTURAL DESIGN

  • Equipped with audio and video alarms, such as: High and Low temperature alarms, Sensor Failure alarm, Power Failure alarm and Door Open alarm
  • Comes with two different alarm style options: buzzing and flashing
  • The glass door comes with heater. Alternately also available with a solid door
  • Two sensor design, allowing one to work independently if the other is damaged
  • Optional addition: A thermal printer temperature recorder and USB data download functions

HUMANIZED DESIGN

  • Safety lock design prevents any abnormal door status
  • Big screen display allows easy reading
  • Comes with an optional test hole
  • LED light equipped with switch to control

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
TEMPERATURE
(0C)
CLIMATE TYPE WEIGHT
(Net)
YC-45
45
60W
430x450x585
2~8
N
15Kg
YC-55
55
70W
470x450x707
2~8
N
21Kg
YC-75
75
70W
470x450x925
2~8
N
25Kg
YC-105
105
80W
505x525x925
2~8
N
28Kg

4±1°C BLOOD BANK REFRIGERATORS

CONTROL SYSTEM

  • Large LCD screen display of temperature accurate to +/- 0.1°C
  • Automatic temperature control with an automatic defrost
  • Equipped with audio and video alarms, such as: High or Low temperature alarm, Door Ajar alarm, System Failure alarm, Power Failure alarm, Low Battery alarm and Sensor Failure alarm.

STRUCTURAL DESIGN

  • The Upright model Type has an exterior made from a painted steel plate
  • Interior is made of stainless steel
  • Casters are mounted under the bottom
  • The three-layer glass door with a heater around it prevents ice leaks and is lockable
  • Interior fluorescent light with switch control
  • Inner SS Drawers: 3 units for XC-88L, 4 units for XC-268L, 5 units for XC-358L, 6 units for XC-588L, 8 units for XC-950L
  • Comes with temperature recorder for 7 days of data recording
  • Optional additions include: chart recorder and blood storage basket

REFRIGERATION SYSTEM

  • Forced air circulation system
  • Comes fitted with an internationally acclaimed German EBMs fan electromotor
  • The high-effective air-cooled condenser and the fin-type evaporator provides optimum refrigeration

TECHNICAL SPECIFICATIONS

MODEL CAPACITY (L) INPUT POWER EXTERNAL SIZE
(WxDxH) mm
TEMPERATURE
(0C)
CLIMATE TYPE WEIGHT
(Net)
XC-88
88
433W
450x550x1505
340x410x780
50bags
100Kg
XC-268
268
476W
641x640x1720
518x473x1043
120bags
156Kg
XC-358
358
540W
628x698x1940
518x507x1400
200bags
168Kg
XC-588
588
605W
800x760x1940
650x607x1403
300bags
200Kg
XC-950
950
650W
780x1200x1894
600x1100x1400
450bags
250Kg

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